Frequently asked questions (FAQ)
EncuestaFacil.com has designed a system which allows the persons taking part in a survey to be identified and to be controlled when the survey is sent using the "From my own mail" method. For this purpose, two new parameters (ShipID and CustID) have been created; the two parameters must be included in the survey sent to participants. Click here to see a guide on how the system works.
You can consult the guide helping you to work with the results of your Excel surveys.
There are several ways of collecting the results of a survey. One of these is through the My Lists module in EncuestaFacil.com. Through My Lists, the link can be sent to a mailing list, in an Email generated by EncuestaFacil.com. For that purpose, it is necessary to import a list of Emails in the space enabled for that purpose. The system shall send the customized invitations to answer your surveys, and it will also monitor the persons who answer, thereby controlling the status of each survey, inviting new participants or sending reminders for the invitations when applicable. Click here to see an explanatory document for the use of the system.
Export of Outlook to My Lists. Click here to see a guide on using the system.
One of the questions most highly valued by companies and organisations when carrying out an online survey is the possibility of being able to customize the survey to adapt it to corporate image requirements. From the EncuestaFacil.com control module, the logo can be added, the colours and the footer changed, and the survey can be redirected to certain websites.
When you compile answers online, a URL for EncuestaFacil.com appears on the browser menu, given that our servers are being used. The URL address of the browser cannot be changed through the control module. In these situations, the most ideal solution is to create a sub-domain in your DNS, within the web domain you own, indicating the EncuestaFacil.com systems, and therefore the URL of your sub-domain will appear in the browser menu of the questionnaires. This could be a complicated task if you do not have enough expertise at technical level, but your systems technicians will not have any difficulties whatsoever in doing so. Remember that if automatic sending is used from My Lists, the EncuestaFacil.com reference cannot be changed and you will have to send the message yourself.
EncuestaFacil.com is a complete solution for carrying out Internet surveys.
EncuestaFacil.com provides everything necessary for carrying out any kind of survey via Internet, from the simplest to the most professional.
Companies and professionals which need information to be able to take decisions. Departments of marketing, of market research, human resources, product designers, Webmasters, NGOs, political analysts... basically anyone who might need to carry out a survey to gather any kind of information uses EncuestaFacil.com.
Register and use our simple survey editor to create your survey. You can invite the respondents to take part via the Email, with a button on a website, or through , i frame, mobile devices, by telephone and/or paper. The results of the surveys will be at your disposal in real time.
Surveys can be created and activated in a matter of minutes, without having to contract programmers. All the surveys are hosted in our powerful servers, thus allowing you to save all investment and maintenance costs.
The main advantages of online research vs. traditional methods are as follows: low cost
, as it is not necessary to hire interviewers, and speed
provided by Internet, given that the entry and processing of data are immediate.
EncuestaFacil.com furnishes you with a powerful professional tool, which is very user-friendly, and which will allow you to save a lot of time and money due to its superior technology. EncuestaFacil.com provides you with the most efficient technology on the market.
Just 10 minutes to launch a simple survey with few questions.
To create a long survey, with complex questions, it takes somewhat longer. If you use one of our templates it won't take much time at all.
After you have finished designing the survey, you see questions being compiled in real time.
The surveys and their results are stored indefinitely in our server as long as you have an account with us or until you decide to delete them. With the free version, the results storage period is limited to 90 days from the time the survey is created.
No type of download is needed, nor are there specific requirements.
To create a survey, you only need to have a modern browser with the cookies and javascript enabled.
However, a survey can be answered using any browser even if it does not accept cookies or Javascript. This means that anybody connected to Internet can answer your surveys.
No. You do not need to download any kind of software. As the creator of the surveys, you will need Javascript and to enable cookies, which any modern browser will have.
A Web survey does not yet represent the “general” population. A Web survey reaches people who are connected to Internet or who have Email, just as a telephone survey only reaches people who have a telephone, or a survey in a shopping mall only reaches people who visit shopping malls, etc.
However, Internet is extremely useful when the people you wish to interview go online. For example, if you wish to interview the employees of a multi-national, or your customers or suppliers, Internet is the most practical way of doing it. What is more, an Internet survey saves time and money for those who are carrying out the survey and those filling it in.
Confidentiality:
EncuestaFacil.com shall not use in any way whatsoever the information gathered in the surveys you carry out.
Password:
Saved in encrypted form in a secure database; it shall not under any circumstances be stored on the websites browsed by users. When a user wishes to gain access, the password entered is compared with the password we have on our database (which is the encrypted database), and if they match then access is gained - otherwise access is rejected.
Email addresses:
If you wish to use our system to send invitations to take part in your survey using the My Lists sections, you should note that your Email addresses are stored in encrypted form in your database, so that not even the EncuestaFacil.com team can access them.
Security and privacity are mandatory for us. We have published our security
and privacy
rules, strictily maintained.
We can offer you different quarterly
and annual accounts whose prices vary depending on the number of respondents by survey you wish to receive.
You also have the option of testing the application's entire capacity free of chargeyou can have an unlimited number of surveys each with 100 questionnaires, totally free of charge, until you decide to purchase one of the payment accounts.
The "survey methodology” refers to a series of practices and principles which set market research apart from merely asking questions. The goal of a good methodology is to obtain all the necessary information, and to ensure that the results are reliable, accurate, and useful for the survey creator.
A good methodology involves good planning of questions, a proper selection of respondents, and for the questionnaire to be simple and comprehensible. If you need help in any one of these areas, you will find information here:
Selecting respondents
Preparing effective questions
Yes, if the people you wish to interview connect to Internet.
Most survey creators find that the persons they wish to interview use Internet. For example, surveys for executives, employees, consumers with high purchasing power, university students etc.
Just as with traditional paper surveys, the results of a survey which is well designed and executed will be more "valid" than a poorly made survey.
The information contained in this "most frequent questions" section, and the information furnished in other sections of this Website, will help you to design excellent surveys.
The information provided by a survey is useful for learning about the group of persons answering the survey, or about the persons similar to those who have answered. Therefore, the results of a survey made to retired persons will not be very useful for taking decisions regarding working persons.
When preparing a question, the most important thing is to know what information you wish to obtain. Many interviewers find it is very useful to write the information they wish to obtain first, before writing out the questions.
Generally speaking, a question must be set out in the simplest and clearest form possible. The idea here is to make the questions as concise as possible and for the whole world to understand it the same way.
For example, a question such as “If the general elections were today, who would you vote for?” is better than “Who would you choose?”, because the latter could be interpreted in different ways (who do you like best, for example). Likewise, "Assuming the general elections were today, who would you give your vote to?” is a question which is too long and complicated.
Be careful not to use words which could have an influence on the respondent's response. For example, “On a scale from 1 to 10, how would you rate an omelette chewing gum flavour?” is better than “On a scale from 1 to 10, how much would you dislike the flavour of an omelette chewing-gum?”
And, lastly, be consistent: if you ask a question about Renault, you should ask about Citroen in the same way.
Remember:
- Use a clear language, which could be understood by anyone
- Prevent asking personal questions
- Be brief
- Follow a logical order
Within the closed questions category, there are several types, namely:
Dichotomous questions
. Questions which only have two possible responses: "Yes" or "No" and which allow the opinion of the respondent on a certain subject to be clearly distinguished.
Multiple choice questions
. Give the respondent a series of options. Allow you to identify preferences, consumption levels, uses and activities. For example: What brand of soft drinks do you consume? 1) Coca-Cola 2) Pepsi 3) Fanta 4) Sprite
Opinion questions
. Questions in which the respondent gives a value judgment and which are used to denote trends. For example: How would you rate the quality of product X? 1) Excellent 2) Very good 3) Good 4) Sufficient 5) Poor
Filter questions
. Filter questions are those asked previously to another question, in order to eliminate those persons who are not affected by it. For example, if you are carrying out a work environment question amongst your employees, you may be interested in entering a series of specific questions for each department, for which we shall place the following filter question: Which of the following departments do you belong to? And depending on the respondent's response to this question, the following question will concern the specific department to which he or she belongs.
Open questions (those in which the respondent freely expresses his opinion) are good for obtaining shades of meaning, but they are the most difficult to analyze.
Normally, from three to six, they can be more, but if you give too many options respondents may lose interest. On the other hand, the respondents must find the option which matches their response, given that if it is not possible they shall give up the survey.
Studies show that it is a good idea to include the "none of the foregoing" or "no opinion" options in order to obtain a higher response percentage.
Filter questions are those made previously to another question, in order to eliminate those persons who are not affected by it.
Filter questions are often used in questionnaires to eliminate those persons who are not affected by certain questions, in other words they stipulate whether subsequent questions are to be made or not.
For example: Filter question
Which company department to you belong to?
1- Marketing and sales
2- Financial
3- Production
4- (...)
If the persons answers 1 he or she is asked a specific question concerning marketing and sales, if he or she answers 2 the question is asked regarding the financial department...
The major concern when designing the sample of respondents is to ensure that the sample correctly represents the collective which is being studied. For example, if you wish to get general information on Internet users in general and you only ask programmers, you would get information about this collective, not about Internet users in general.
However, if you carry out the surveys to the entire public you wish to interview, as is the case with your customers and employees, and not only to a sample, you don't need to worry.
EncuestaFacil.com is an Internet data gathering application for creating surveys in a quick and simple form.
Using our intuitive surveys editor, you can create professional surveys immediately without installing any software and without carrying out any downloads or programming.
All phases of the study - creation and design of the survey, compiling of responses, reports - are carried out through Internet, meaning you can access your results in REAL TIME.
The survey results can be seen through our results viewer or you can download them in CSV format (compatible with Excel, SPSS and similar programs). If you need the results in a different format, please get in contact with us.
To design the survey, you need a 4.0 version of the browser or higher (Netscape or Microsoft), with cookies and Javascript enabled.
Respondents can use any browser.
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