Service cancellation

1.- Your opinion counts

[COMPANY NAME] is interested in learning more about why you decided to cancel our service. Please take a few moments to complete this brief survey. Your feedback is important to us and your responses will help us to meet your needs. Your responses will be kept confidential and will not be used for any purpose other than research conducted by [COMPANY NAME]. This survey will take less than (5) minutes.

1. How long had you been using the [COMPANY NAME] service that you recently cancelled? Less than 6 months Between 6 months and 1 year Between 1 and 4 years More than 4 years 2. How often did you use our service? Once per week 2 to 3 times per month Once per month Less than once per month

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