Customer support satisfaction

1.- Help us improve

Please take a moment to complete this short survey. The information provided will be used to improve our service. Your answers will be treated confidentialy and shall not be used for any other purpose than research developed by [COMPANY NAME]. This survey will take about 5 minutes to be completed.

1. How did you contact our customer service? Web chat In person By fax By Phone By email Other (Please, specify) 2. If you did it by phone, How long did you wait to be attended? Inmediately Less than 20 seconds About 30 seconds In a minute More than a minute I did not get an answer Not applicable 3. If you did it by fax or email, how long did you wait to get an answer? Less than 2 hours From 2 to 6 hours From 6 to 12 hours One working day More than a working day Non applicable 4. Why did you contact our customer service? Because I had not received the product Because I needed more information about the product or service Because I was unable to request the product or service Due to service problems Due to problems in the web page Other, (please specify)

Pag. 1 / 2

This survey has been launched using the online survey software found at www.encuestafacil.com. The no. 1 web survey tool in Europe and Latin America. You too can gather information quickly and easily by conducting your own FREE online surveys at encuestafacil.com. Encuestafacil.com is not responsible for the content sent and/or included in a survey.